Privacy Policy

Last Updated: February 12, 2026

Welcome to TicksOTR ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform and services.

This policy is compliant with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws. By using TicksOTR, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account (name, email address, phone number)
• Purchase or sell tickets (billing information, payment details)
• Complete your profile (business name, profile picture)
• Contact our support team
• Subscribe to our newsletter or marketing communications

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, clicks)
• Location data (based on IP address)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and send related information
• To send you technical notices, updates, and security alerts
• To respond to your comments, questions, and customer service requests
• To send you marketing and promotional communications (with your consent)
• To monitor and analyze usage and trends to improve your experience
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and protect our rights

3. Legal Basis for Processing (NDPR Compliance)

Under the Nigeria Data Protection Regulation (NDPR), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processors, email service providers)
• Event Organizers: When you purchase tickets, we share necessary information with event organizers
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business

We do not sell your personal information to third parties for their marketing purposes.

5. Your Data Protection Rights (NDPR)

Under the NDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us at privacy@ticksotr.com

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Secure payment processing through trusted providers

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For more information about cookies, please see our Cookie Policy.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Nigeria. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection laws. If you have questions about this Privacy Policy or our data practices, you can contact our DPO at:

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: